FAQs

Here are some answers to our most frequently asked questions about Bondle. Don’t see your question below, or just want to say hello? No problem, we’re quite sociable!

How does Bondle help my business?

Bondle can bring value to your business by:

  • Simplifying your business-critical communication.
  • Enhancing your team’s productivity and efficiency.
  • Acting as a comprehensive system of record.
  • Improving transparency and lowering compliance costs.
  • And much more!

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Will the data I put on Bondle be secure?

Data security is top-of-ind for us, as it is for you! Here are some of the ways we protect users’ data: 

  • We invest heavily in security and partner with Amazon Web Services (AWS) for our storage solution. 
  • All documents are dual encrypted on our servers, so no one can get unauthorized access to them. 
  • Our web connections are secured by a 256 bit encrypted SSL certificate. 
  • Our mobile applications are secured by native operating systems. 
  • We conduct regular penetration testing of our application to ensure that there are no known vulnerabilities. 

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What about data privacy?

We take data privacy very seriously! We will never sell your data to a third-party or spam you. We also adhere to Australian data privacy regulation by: 

  • Storing all documents, including backups, on Australian servers. 
  • Ensuring that no third party has access to the servers. 
My business is very small, with just a few employees. Would Bondle work for us?
Yes! Every business, large or small, can benefit from Bondle’s features to scale up, drive efficiency, enhance collaboration, and improve transparency.

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How does Bondle’s pricing work?
Bondle works on a software as a service (SaaS) basis. That is, the price is per licence, per month. You can start with our “Prime” user license for free by simply downloading the Bondle app on your mobile device or signing up through the web version. Our “Pro” version is for the mature user who manages multiple professional relationships and understands the value of increased transparency and efficiency in those relationships. The “Company” version is for teams of such professionals.

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What are my payment options?
You can pay through bank transfer or by using a credit card. The implementation fee is a one-time payment, but you can choose a monthly, quarterly, or annual plan for your Bondle subscription.
What happens if I decide to cancel my subscription?
If you cancel your Bondle subscription, we will refund the balance amount that is outstanding as of the termination date. A copy of your documents can be provided to you for a fee.
Can I upgrade my plan after signing up?
Yes! You can upgrade your plan at any time. When you log in as a “Prime” user, you will see information regarding your current package and instructions on how to upgrade to a “Pro” or “Company” plan.
How does white labeling work?
We offer a white labeled web version of Bondle that connects to your business website through a “Client Login” interface. When your clients log in, they will see a version of Bondle that uses your company logo.
What happens when there is a turnover in my staff?
Staff transitions are one scenario where the value of Bondle becomes truly apparent. You can simply assign a new staff member to your existing client cases, and they will immediately have access to the full client history: all interactions, documents, discussions, and activities. Neither you nor your client will waste time having to bring the new staff member up to speed.
Do my clients have to pay to use Bondle?
No! Your clients will never have to pay to use any of Bondle’s services; all costs are covered by your business subscription.
Can I access Bondle from my mobile phone?
Absolutely! Bondle is available as a free download on the App Store (iOS) and Google Play Store (Android). You, your staff, and your clients can all access Bondle on their web-enabled devices. 
As a subscriber, what level of customer support can I expect?
We offer comprehensive customer support for any question or issue you may have! During office hours, you can reach us at +61 45 BONDLE 8 (0452 663 538). We are also available 24/7 at support@getbondle.com

If you are a “Pro” or “Company” subscriber, you can also request a training session during system setup. In addition, we will provide you with a comprehensive, screen-by-screen user guide to get you and your team started.

Bondle provides a secure platform for conversations related to high trust, long term relationships. Our easy to use application delivers clarity while boosting productivity. LEARN MORE

© 2017-2021 Bondle Pty Ltd

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