COVID-19, social distancing and remote collaboration

COVID-19, social distancing and remote collaboration

WHO has declared COVID-19 a pandemic.  The implications of this virus will be far reaching, impacting supply chain, financial services, airlines and tourism industries to name a few.  I believe it will challenge the survival of many small businesses.  As such,...
The rise and fall of emails

The rise and fall of emails

With over 3.9 billion email users and around 6 billion email accounts in operation, email is the most important and widely used communications medium on the internet.  It is estimated that a staggering 2.93 billion emails are sent around the world EVERYDAY – that is...
Empathy in Advice Business

Empathy in Advice Business

Product manufacturers are able to not only articulate features and benefits of their offering but also allow customers to try before they buy. However, it is much harder for service-oriented businesses to communicate their value proposition to prospects. In general,...